These terms apply to every offer on our website and to every order you place with us as a consumer. You can read, save and print them at any time, and we make them available to you before you order. By placing an order you confirm that you have read them.
Nothing in these terms limits the rights you have under mandatory consumer law.
3Our products and offers
We describe our products as accurately as possible. Photos are illustrations; small differences, for example in colour, are possible.
Offers are valid while stock lasts.
Obvious mistakes, such as a clearly wrong price or a typo, do not bind us. If this affects your order, we contact you and you can cancel free of charge.
4Prices
All prices are in euros (€) and are final prices, including VAT where applicable.
Shipping is free unless a shipping charge is clearly shown at checkout before you pay.
There are no hidden costs. The total you see at checkout is the total you pay.
5Your order and the contract
The contract is formed when you complete your order and payment at checkout. We then send you an order confirmation by email. Please check that it is correct and contact us straight away if something is wrong.
If we cannot deliver a product (for example because it is no longer available), we let you know and refund the amount you paid within 14 days.
6Payment
You pay in full when you place your order, using one of the payment methods shown at checkout. Payments are processed securely by our payment provider (Mergivo Payments, powered by Whop). We never see or store your full card details.
7Delivery
We deliver to the address you enter at checkout. Please make sure it is complete and correct.
Delivery times are estimates; see our Shipping policy. We deliver no later than 30 days after your order, unless we agree otherwise with you.
If delivery takes longer than 30 days, or we tell you we cannot deliver, you may cancel the order free of charge. We then refund you within 14 days.
The risk of loss or damage stays with us until the product has been delivered to you (or to someone you appointed in advance).
8Your right of withdrawal (14 days)
You can withdraw from your purchase within 14 days without giving any reason. The period starts on the day after you, or someone you appointed (not the carrier), received the product. If one order arrives in several deliveries, the period starts the day after you received the last one.
How to withdraw
Tell us before the 14 days have passed. The easiest way is our online withdrawal form. You can also email us or use the model withdrawal form in our Returns policy.
Sending the product back
Send the product back no later than 14 days after you told us that you are withdrawing. We will email you the return address. You pay the direct cost of returning the product.
Your refund
We refund all payments we received from you, including the original standard delivery costs, within 14 days after we received your withdrawal. We use the same payment method you used, unless you agree otherwise. We may wait with the refund until we have received the product back, or until you show us that you have sent it, whichever comes first.
Handling the product
You may handle and inspect the product as you would in a shop. If you use it more than that and it loses value as a result, we may deduct that loss in value from your refund.
Exception
The right of withdrawal does not apply to products that are delivered sealed for health protection or hygiene reasons and whose seal was broken after delivery.
9Quality and your legal guarantee
Our products must meet the agreement and the specifications on our website, and be suitable for normal use. You have the legal guarantee that EU and Dutch consumer law give you; these terms never limit it.
If something is wrong with your product, please tell us within two months after you discover it, ideally with a photo. Depending on the situation we repair or replace the product, or refund you. Damage caused by misuse, accidents or normal wear is not covered.
10Complaints
Not happy with something? Email us with your order number, a description and photos if relevant. We reply within 14 days. If we need more time, we tell you when you can expect a full answer.
If we cannot solve it together, you can take the dispute to the competent court. If you live in another EU country, the European Consumer Centre in your country can also help with cross-border disputes.
11Liability
To the extent permitted by law, our liability is limited to the amount you paid for the order concerned. This limitation does not apply to damage caused by intent or gross negligence, or to liability that cannot be limited by law, such as product liability.
12Force majeure
We are not responsible for delays or failures caused by circumstances beyond our control, such as strikes, extreme weather, pandemics or problems at carriers or suppliers. In that case your right to cancel and receive a refund remains.
13Privacy
We handle your personal data carefully. Read how in our Privacy policy.
14Changes to these terms
We may update these terms. The version that applied when you placed your order applies to that order.
15Applicable law
Dutch law applies to these terms and to every contract with us. If you live in another EU country, you keep the protection of the mandatory consumer law of your country. Disputes go to the competent court in the Netherlands, unless the law gives you the right to go to the court where you live.
FreeShipping on every order. No minimum.
1–3 daysTo process your order (business days).
TrackedYou get a tracking link by email once your order ships.
1Shipping costs
Shipping is free on every order, with no minimum order value. If a shipping charge ever applies, you will see it clearly at checkout before you pay.
2Processing time
We hand your order to our fulfilment partner straight away. It is usually packed and handed to the carrier within 1–3 business days (Monday to Friday, excluding public holidays). In busy periods, such as around holidays, this can take up to 5 business days.
3Where your order ships from
To keep our prices low, your order is sent directly from our fulfilment partner's warehouse outside the EU. This is why delivery takes a little longer than from a local shop. You do not need to do anything extra for this.
4Delivery times
Estimated total delivery time from order to doorstep, including processing. These are estimates based on our carrier's recent delivery data; they are not guaranteed.
Country
Estimated delivery
Netherlands
8–12 business days
Belgium, Germany, Austria, Poland
9–14 business days
France, Spain
10–15 business days
Italy, Sweden, Ireland
11–18 business days
Other EU countries
12–25 business days
We ship to the countries above. If your country is not available at checkout, we cannot deliver there yet.
5Tracking your order
As soon as your order ships, we email you a tracking number. It can take a few days before the tracking page shows the first updates; that is normal for international parcels.
6Customs and import charges
The price you pay at checkout is the price you pay. If a carrier ever asks you to pay import VAT or other charges on delivery, please contact us before paying anything, so we can sort it out.
7Late, lost or damaged parcels
If your order has not arrived within the estimated time, contact us and we will look into it with the carrier.
If your order has still not been delivered 30 days after you placed it, you may cancel it and receive a full refund.
Arrived damaged or not at all? Let us know as soon as possible, with photos if it is damaged. We send a replacement or refund you. The risk stays with us until delivery.
8Address problems
Please check your address carefully at checkout. If you made a mistake, email us immediately; we can often still change it before the order ships. If a parcel is returned because the address was incorrect or incomplete, we contact you to find a solution.
14 daysTo change your mind, without giving a reason.
OnlineStart a return request in about a minute.
RefundWithin 14 days, to your original payment method.
Want to return something?Start a return request online. We review it and email you the next steps.
You can withdraw from your purchase within 14 days without giving a reason. The 14 days start on the day after you (or someone you appointed, not the carrier) received the product. For an order delivered in several parts, they start after the last part arrives.
2How it works
Start a requestWithin 14 days, via our online return form (with photos), by email or with the model form below.
We review itWe check your request and photos. If approved, we email you the return address of our returns centre in the Netherlands.
Send it backWithin 14 days after telling us. Pack it well and keep proof of shipping.
Get your refundWithin 14 days after your withdrawal, once we have the product or proof of shipping.
3Return costs
You pay the direct cost of sending the product back. We recommend a tracked shipping method. If the product is defective or we sent the wrong item, you pay nothing; see section 7.
4Unopened, opened or used?
Our crystal erasers are used directly on your skin. That is why the condition of the product matters:
Condition
What happens
Unopened
Return within 14 days for a full refund of the product price.
Opened, not used
Return within 14 days. You may inspect the product as you would in a shop. We check it when it arrives.
Used
Not refunded. A used eraser has touched skin and can never be sold again, so its loss in value equals the full price.
Products delivered sealed for health protection or hygiene reasons cannot be returned once the seal has been broken after delivery. To avoid paying return shipping for nothing, please add photos to your return request so we can tell you in advance what to expect.
5Prefer to keep it?
Instead of sending an unopened or faulty product back, you can ask to keep it and receive a discount on your next order. We review every request and photos first. For unopened products you can always simply choose a refund instead.
Where returns go
Approved returns go to our returns centre in the Netherlands. We send you the full address by email once your request is approved. Please wait for our approval email before you ship anything, so we can match your parcel to your order.
6Your refund
We refund the amount you paid for the returned products, including the original standard delivery costs and minus any loss in value described in section 4, within 14 days after we receive your withdrawal. We use the same payment method you used. We may wait with the refund until we have received the product back, or until you show us proof that you have sent it, whichever comes first.
7Defective or wrong products
Something broken, faulty or not what you ordered? That is never your problem. Start a return request within two months after you discover it and add a photo. We replace the product or refund you, including any shipping costs. In many cases you do not even need to send it back; we tell you what is easiest.
8Model withdrawal form
You may use this form, but you do not have to. Fill it in and email it to us only if you want to withdraw from the contract.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
Want to return something or cancel your purchase? You can withdraw within 14 days after you received it, without giving a reason. Fill in this form; it takes about a minute. We review every request and email you the next steps.
Please fill in your order number, a valid email address and your name, choose at least one product and the condition of the product.
Check your details
By clicking the button below you confirm that you withdraw from the contract for the products listed above.
Request submitted
Reference ·
Your email app has opened with all details filled in. Please attach 2–3 photos of the product and packaging and press send. We confirm receipt by email and tell you the next steps. Did your email app not open? Send these details to hello@rosaglide.com.
Read more about how returns and refunds work in our Returns policy.
Only what's neededWe use your data to deliver your order and help you.
Never soldWe do not sell your personal data. Ever.
Your rightsAccess, correct or delete your data at any time.
1Who is responsible
RosaGlide is the controller for the personal data described in this policy, under the EU General Data Protection Regulation (GDPR). For any privacy question, email us.
Contact and delivery details: name, delivery address, email address and, if you give it, phone number.
Order details: the products you buy, order number, amounts and order status.
Payment details: payment method and payment status. Your full card details are handled by our payment provider, not by us.
Communication: the messages you send us, for example by email or through the contact or withdrawal form.
Technical data: such as IP address, browser and device type, pages visited and the contents of your cart, collected by our shop platform. See our Cookie policy.
3Why we use it, and on what legal basis
Purpose
Legal basis (GDPR)
Processing, shipping and delivering your order
Performance of the contract (art. 6(1)(b))
Payment and refunds
Performance of the contract (art. 6(1)(b))
Customer service, returns and complaints
Performance of the contract and our legitimate interest in helping you (art. 6(1)(b) and (f))
Keeping our accounting records
Legal obligation (art. 6(1)(c))
Running a safe, working shop and preventing fraud
Legitimate interest (art. 6(1)(f))
One reminder email if you start a checkout but don't finish it
Legitimate interest (art. 6(1)(f)). Reply to that email or write to us to object and we won't send it again
Analytics and marketing cookies, newsletters
Your consent (art. 6(1)(a)), which you can withdraw at any time
We do not use automated decision-making that has legal or similarly significant effects for you. Our payment provider may carry out automated fraud checks on payments under its own responsibility.
4Who we share it with
We only share data that a party needs to do its job, and we never sell your data.
Mergivo, our shop platform and hosting provider.
Mergivo Payments, powered by Whop, to process payments and refunds.
Our fulfilment partner and carriers, who receive your name, delivery address and, if needed, phone number to ship and deliver your order.
Our email provider, for messages we send and receive.
Google, when you use the language switcher or automatic translation: the page text and technical data such as your IP address are sent to Google to translate the page.
Advertising platforms such as Meta or TikTok, only if you accept marketing cookies.
Authorities, only when the law requires it.
5Data outside the EU
Some of these parties are based outside the European Economic Area, for example in the United States, or ship your order from outside the EU. Where a transfer is necessary, it takes place with appropriate safeguards, such as the EU-US Data Privacy Framework or the European Commission's standard contractual clauses, or because it is necessary to perform your order (art. 49(1)(b) GDPR).
6How long we keep it
Order and payment records: 7 years, because Dutch tax law requires it.
Customer service messages: up to 2 years after our last contact.
Your cookie choice: up to 12 months, after which we ask again.
Other data no longer than needed for the purpose for which we collected it.
7Your rights
You have the right to access, correct or delete your personal data, to restrict or object to its use, and to receive it in a portable format. If we use your data based on consent, you can withdraw that consent at any time. Email us to use your rights; we may ask you to confirm your identity. We reply within one month.
Not happy with how we handle your data? You can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the data protection authority in your country.
8Security
We take appropriate technical and organisational measures to protect your data, such as encrypted connections (HTTPS) and limited access. Payments are handled by a specialised payment provider.
9Children
Our shop is not intended for children under 16. We do not knowingly collect their personal data.
10Changes
We may update this policy. The date at the top shows when it was last changed.
Change your cookie choiceYou can change or withdraw your consent at any time.
1What are cookies?
Cookies are small files that a website stores on your device. Similar techniques, such as local storage and tracking scripts, work in a comparable way. In this policy we call all of them cookies.
2Essential cookies
These are needed for the shop to work. They do not require consent and cannot be switched off.
What
Purpose
Kept
Shopping cart
Remembers the products in your cart (mergivo_cart_v2).
Until you clear it
Session
Keeps your visit and checkout working (set by our shop platform).
Session
Language
Remembers the language you chose (googtrans, __GT_TRANSLATE_LANGS).
Until you clear it
Cookie choice
Remembers your cookie choice (dg_consent).
12 months
3Platform and payment measurement
Our shop platform (Mergivo) and payment provider (Whop) load their own measurement scripts that count visits, sessions and completed orders, for example to show shop statistics and attribute payments. These use identifiers such as mgv_visitor, vlaak_visitor_id, _wuid and whop_anonymous_id. They are set by the platform itself.
4Analytics and marketing cookies
With your consent, we may use analytics and marketing cookies, for example the Meta Pixel or TikTok Pixel, to understand which ads work and to show relevant ads. We only load these after you click “Accept all” or switch them on in the cookie settings. If you choose “Essential only”, they are not loaded.
5Managing your choice
You can change your choice at any time with the “Cookie settings” button at the top of this page or in the footer. You can also delete cookies through your browser settings; your cart and language choice will then be reset.
1Information on this website
We put a lot of care into the information on this website, but we cannot guarantee that it is always complete, correct and up to date. We may change the content of the website at any time.
2Using our products
Our products are cosmetic tools for removing fine body hair and gently exfoliating the skin. They are not medical devices.
Results differ per person, skin type and hair type.
Always follow the instructions supplied with the product. Do not use it on irritated, sunburned, broken or inflamed skin, or on moles or wounds. Stop if your skin becomes irritated.
Have a skin condition, or not sure if the product suits you? Ask your doctor or a dermatologist first.
3Prices and availability
Prices and availability can change. Obvious errors, such as a clearly wrong price, do not bind us; see our Terms & conditions.
4Translations
This website is written in English. Other languages are machine-translated (via Google) for your convenience. Translations may contain mistakes. If a translation differs from the English text, the English version applies.
5Links to other websites
Our website may link to websites of other parties. We are not responsible for their content or how they handle your data.
6Intellectual property
The texts, design, logo and other content on this website belong to RosaGlide or our licensors. You may not copy or reuse them without our written permission.
7Liability
To the extent permitted by law, we are not liable for damage resulting from the use of this website or from information on it. This does not affect your rights as a consumer under our Terms & conditions and mandatory law.
✦ Smooth skin, delivered
Ready when you are.
Free shipping on every order and 14 days to return.
Essential cookies keep the shop working (cart, checkout, language). With your OK, we would also like to use analytics and marketing cookies to improve the shop and measure our ads. Cookie policy
Eraser€29.95
