Home/Contact
✦ Contact

We're here
to help.

Questions about your order, the eraser or a return? Send us a message and a real person from the RosaGlide team gets back to you.

What can we help with?
Opens your email app with your message ready to send.
Home/FAQ
✦ Help center

Questions?
Answers.

Everything about the crystal eraser, how to use it, shipping and returns.

The product

What is the Crystal Hair Eraser?+
A handheld tool with a crystal surface. You glide it over dry skin in small circles to buff away fine hairs and dead skin at the same time.
Does it hurt?+
The crystal buffs hair at the surface instead of pulling it out, so it does not feel like waxing or epilating. Use light pressure. If your skin feels sensitive, stop and give it a break.
Does it work on all hair?+
It works best on fine to medium hair. Results vary by hair and skin type, so test it on a small area first.
Do I need to buy refills?+
No. There are no blades, pads or refills. The crystal is reusable.
What's the difference with the mini?+
The mini is a smaller crystal eraser for your bag and for smaller areas. The full-size eraser is easier for larger areas like legs.

Using it

How do I use it?+
Start with clean, dry skin. Glide the crystal in small circles with light pressure. Rinse it under water afterwards and let it air-dry.
Where can I use it?+
Legs, arms and underarms. Do not use it on irritated, sunburned or broken skin.
Can I use it on my face?+
We recommend it for the body: legs, arms and underarms.
How often can I use it?+
Whenever your skin feels comfortable. Start a few times a week, see how your skin reacts and give it a break if it feels sensitive.
Can men use it too?+
Yes. It works the same way for everyone.
Can I use it after shaving?+
Yes, to smooth over missed hairs. If your skin feels irritated after shaving, wait a day first.

Shipping & returns

How much does shipping cost?+
Shipping is free on every order.
How long does shipping take?+
Orders usually arrive in about 8–15 business days, depending on your country.
Can I return my order?+
Yes. You can return your order within 14 days of delivery. Contact us and we will help you out.
My order has not arrived yet. What now?+
Send us a message with your order number via the contact page and we will look into it for you.

Payment & orders

How can I pay?+
Pay securely at checkout with the payment methods shown there, such as major cards. Your payment is encrypted.
Can I change or cancel my order?+
Contact us as soon as possible with your order number and we will see what we can do.
Is checkout secure?+
Yes. Checkout runs over an encrypted connection and we never see your full card details.

No questions found. Try another word or contact us below.

✦ Still stuck?

We are happy to help.

Send us a message and a real person gets back to you.

Contact us